Worst place ever. Scheduled an appointment for 9am by 5:30 still haven't even looked at my car. They never called to tell my what's going on. When I called them all they said was the guy was busy and had not gotten to your car yet......by 6 I went to get my car back......I ask you then what the point in letting people make appointment if the don't keep them. This place is not to be trusted they are unprofessional and just after your money. I would tell all he read this be careful with this place.
Poor service had a appointment at 12 got there at 11:50 am didnt get seen until 2pm bad service will not be goin there again
I made a appointment at 8am to get tires put on my vehicle. I got there early 7:30. There were three people before me one without an appointment and one without. When I got to the counter I said I had an Appointment he checked, so I did. So by this time it's 8:20 so he said every thing is good so I sat down to wait. I am waiting and waiting then a "parent" comes in with her 3 ratchet kids so I got up walked outside its now 9:06 the guy said to me I just checked we don't have the tires. I was pissed why did he wait so long to see if he had the tire. Never will go back they suck hard. I would give them NEGATIVE 10 stars if I could. They really need to shutdown and get people who care about their job and others. This location going to find themselves in a big lawsuit.
They located my part for me and brought it to the store closest for me to pick up and within about a couple hours. The price was very reasonable too and nice people working throughout the store. Thank You Pep Boys.
A satisfied customer !!!
District Heights and Temple Hills Maryland.
PFC
This experience started off horrible until I ran into srvc manager Markel .. I had an issue with my rims and he helped me out a lot .. he kept me updated everyday on the process .. I was very upset with infinity dealership they shipped me 3 rims to the store when I ordered 4 car was at the shop 2 weeks for infinity to tell me that they couldn’t get the 4th rim ... Markel did research and found 4 rims I stock at the infinity of Annapolis and they delivered same day he went above and beyond for me and my wife and I am glade to have ran into a person like him .. my overall experience turnt out to be ok only because he satisfied me and my problem this store is on the right tract and I will always come to this store and see Markel he is excellent at what he do ... she needs to be accommodated for all his hard work
Pep Boys Auto Parts Service is a US Car Repair based in Forestville, District Of Columbia. Pep Boys Auto Parts Service is located at 6333 Marlboro Pike, Forestville, MD 20747, USA.
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